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Sallie
home
ORDERING
Shopping online at Sallie home is simple. Our site is easy to navigate and you may view and choose among our many fine items on display. To place an order just make your selection, fill your shopping cart, and check out. Or call us at 1-800-257-9167 Monday through Saturday between 10:00 AM and 5 PM CST. Our skilled representatives will be happy to assist you.
Order Confirmation
After placing your order you will be sent two order confirmations via e-mail; one informing you that Sallie home processed your order, and the second informing you that your order shipped.
PAYMENT
SHIPPING & DELIVERY
Samples are available in all of our linen products. Do not hesitate to request a sample to try out with the decor in your room. We will require your name, address, phone number and credit card number with expiration to hold on file while you use the sample, but your account will not be charged as long as the sample is returned within 15 days.
SPECIAL SERVICES
Personal Shopping
Our Personal Shoppers are pleased to assist you in making the best choices for your own home and gifts for others.
Bridal Registry
At Sallie home, we pride ourselves on providing brides-to-be with a unique experience and special individual attention when they register with us. Sallie home is a member of the National Bridal Registry Service of America which represents a choice selection of table top patterns as well as a wide range of other types of gifts for the bed and bath, including the finest down products available. Please call for a consultation with our Bridal Registrar.
Gift Certificates
Gift certificates ay be purchased in any denomination and are in many cases the best gift you can give to the friend who has everything (or so you think!)
GIFT WRAPPING
We are happy to gift wrap your purchase. When ordering on-line, please select this service option and a $10 extra charge will be added to your total. For Express Shipping, gift wrap is only available for those items in-stock.
MERCHANDISE PRICING & AVAILABILITY
We hope you will understand that with all the efforts we make to have our items correctly priced and have their stock quantity up-to-date, occasionally this information may be incorrect.
If for some reason the stock quantity is mismarked and we do not have the item in-stock, we will notify you of this. At this point, you can choose to keep or cancel the order. If you choose to keep the order please be aware that it usually takes anywhere from 4-6 weeks to receive.
If a product's correct price is lower than our stated price, we charge the lower amount and send you the item.
If a product's price is higher than our stated price, we will cancel your order and notify you of this cancellation. You are more than welcome to purchase the item again at the correct price.
As shown on the site, an out-of-stock item can be ordered and is estimated to take 4-6 weeks to receive. Please note that there are a hand full of brands that we do not keep in-stock due to the large amount of inventory. These brands, Anna Weatherley, Lynn Chase, J.L. Coquet, Raynaud, and Varga will take extra time to ship out and the stock shown for these brands does not reflect our in-store stock but rather their availability.
We reserve the right to cancel any order we receive at our discretion. The full amount charged will be credited back to your account.
RETURNS & EXCHANGES
We hope you will love your selection. If for any reason you wish to send it back, we accept returns of unused items within 30 days of receipt of the package. The merchandise amount of your original purchase will be refunded to you, excluding any shipping charges. Import merchandise, special-order merchandise, sale and personalized items are not returnable—so take special care when giving instructions for special orders and personalization. A gift can be returned for exchange only. For returns on Anna Weatherley, Lynn Chase, J.L. Coquet, Jaune de Chrome, Raynaud, and Varga products the customer will be charged a 20% restocking fee.
Return the product to: 9821 Clayton Road, St. Louis, MO 63124 via UPS or Parcel Post (please keep your receipt should you need to track your package). Remember to insure it for full value. The customer remains responsible for both outgoing and incoming shipping charges. Shipping and handling charges are nonrefundable. Shipping and handling charges will be applied to all exchange orders.
Your credit card will be credited for the price of the merchandise and any taxes when we have received and processed your returned item. Please note that credit card companies vary on the time it takes for credit to appear on their customers' records. Please allow one to two billing cycles for the refund to appear on your statement.
For other information on returns, please call 1-800-257-9167.
DAMAGED GOODS POLICY
We trust your package has arrived safely. Please check all items for possible shipping damage. If any damage has been found, retain all original packing materials and cartons. Claims must be made within 10 work days to the carrier. UPS: 800-742-5877 Fed Ex: 800-463-3339.
Shipping and carrier have no legal obligation to honor your claim unless you follow these procedures. If items are to be returned to us please repack merchandise exactly as received.
We are willing to assist you in every possible manner in collecting claims for loss or damage, but this willingness on our part does not make us responsible for collections of claims.
ABOUT SALLIE HOME
Sallie Home, celebrating its 30th year in business, is a retail, lifestyle boutique specializing in bedding, bathing, and entertaining representing the highest quality linens, tableware and bathing products. We are possibly the most beautiful store in the world and a leader in the industry.
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| 9821 Clayton Road | Order toll free 1-800-257-9167 |
| St. Louis, MO 63124 | E-mail: info@salliehome.com |
ORDERING
Shopping online at Sallie home is simple. Our site is easy to navigate and you may view and choose among our many fine items on display. To place an order just make your selection, fill your shopping cart, and check out. Or call us at 1-800-257-9167 Monday through Saturday between 10:00 AM and 5 PM CST. Our skilled representatives will be happy to assist you.
Order Confirmation
After placing your order you will be sent two order confirmations via e-mail; one informing you that Sallie home processed your order, and the second informing you that your order shipped.
PAYMENT
Sales Tax
There is a 7.325% sales tax on orders shipped to Missouri addresses. All other states are tax exempt.
Forms of Payment
Visa, Mastercard, and American Express
Privacy
Our site is 100% safe and secure. When checking out, the information we ask you, such as your name, address, billing address, credit card information, and email, is required to complete the order. Sallie home DOES NOT share any of the information with third parties.
If you have any questions or concerns about our privacy policy, please send correspondence to info@salliehome.com.
There is a 7.325% sales tax on orders shipped to Missouri addresses. All other states are tax exempt.
Forms of Payment
Visa, Mastercard, and American Express
Privacy
Our site is 100% safe and secure. When checking out, the information we ask you, such as your name, address, billing address, credit card information, and email, is required to complete the order. Sallie home DOES NOT share any of the information with third parties.
If you have any questions or concerns about our privacy policy, please send correspondence to info@salliehome.com.
SHIPPING & DELIVERY
We ship purchases via UPS Ground Service, so please allow 3-6 business days from the receipt for delivery for in-stock items. In case the item is out of stock or if there is any other cause of delay we will notify you by e-mail, providing you with an estimated delivery time.
The shipping fee is 10% of the order total plus $5.
In order to avoid confusion, please note the following:
Hawaii, Alaska & International Shipments
We are pleased to ship internationally and the shipping charges are determined on an individual basis. Since shipping costs vary based on location, we request that before placing the order, call 1-800-257-9167 to receive an estimate shipping cost to confirm you do indeed want to proceed with the order. Once the item has been packaged and shipped, another transaction will be placed on your credit card with the exact amount of the express shipping and an e-mail will be sent informing you this transaction along with the actual cost of shipping.
Express Shipping
If you need express shipping, please call 1-800-257-9167 to request a rush order. At this time, we will give you an estimated price for One Day Express and Two Day Express and ask if you would still like to proceed. The orders must also be placed before 1pm (EST) for next day shipping. Once the item has been packaged and shipped, another transaction will be placed on your credit card with the exact amount of the express shipping and an e-mail will be sent informing you this transaction along with the actual cost of shipping.
Local Express Deliveries (zip code 63124) are free of charge.
Delivery Surcharges ($)
Because furniture, rugs and other large items are bulky and heavy, our cost to ship them is higher than for other items. Therefore, these large items have a delivery surcharge; we will e-mail you informing you of this extra charge.
SAMPLES
The shipping fee is 10% of the order total plus $5.
In order to avoid confusion, please note the following:
- We DO NOT ship on Saturday and Sunday and orders placed after 3pm on Friday will not be processed and shipped until the following Monday.
- Some items from Anna Weatherley, Lynn Chase, J.L. Coquet, Jaune de Chrome, Raynaud, and Varga on our website may appear to be in-stock, however, due to the large quantity of stock these items are kept at a separate location and will take longer to process.
Hawaii, Alaska & International Shipments
We are pleased to ship internationally and the shipping charges are determined on an individual basis. Since shipping costs vary based on location, we request that before placing the order, call 1-800-257-9167 to receive an estimate shipping cost to confirm you do indeed want to proceed with the order. Once the item has been packaged and shipped, another transaction will be placed on your credit card with the exact amount of the express shipping and an e-mail will be sent informing you this transaction along with the actual cost of shipping.
Express Shipping
If you need express shipping, please call 1-800-257-9167 to request a rush order. At this time, we will give you an estimated price for One Day Express and Two Day Express and ask if you would still like to proceed. The orders must also be placed before 1pm (EST) for next day shipping. Once the item has been packaged and shipped, another transaction will be placed on your credit card with the exact amount of the express shipping and an e-mail will be sent informing you this transaction along with the actual cost of shipping.
Local Express Deliveries (zip code 63124) are free of charge.
Delivery Surcharges ($)
Because furniture, rugs and other large items are bulky and heavy, our cost to ship them is higher than for other items. Therefore, these large items have a delivery surcharge; we will e-mail you informing you of this extra charge.
Samples are available in all of our linen products. Do not hesitate to request a sample to try out with the decor in your room. We will require your name, address, phone number and credit card number with expiration to hold on file while you use the sample, but your account will not be charged as long as the sample is returned within 15 days.
SPECIAL SERVICES
Personal Shopping
Our Personal Shoppers are pleased to assist you in making the best choices for your own home and gifts for others.
Bridal Registry
At Sallie home, we pride ourselves on providing brides-to-be with a unique experience and special individual attention when they register with us. Sallie home is a member of the National Bridal Registry Service of America which represents a choice selection of table top patterns as well as a wide range of other types of gifts for the bed and bath, including the finest down products available. Please call for a consultation with our Bridal Registrar.
Gift Certificates
Gift certificates ay be purchased in any denomination and are in many cases the best gift you can give to the friend who has everything (or so you think!)
GIFT WRAPPING
We are happy to gift wrap your purchase. When ordering on-line, please select this service option and a $10 extra charge will be added to your total. For Express Shipping, gift wrap is only available for those items in-stock.
We hope you will understand that with all the efforts we make to have our items correctly priced and have their stock quantity up-to-date, occasionally this information may be incorrect.
If for some reason the stock quantity is mismarked and we do not have the item in-stock, we will notify you of this. At this point, you can choose to keep or cancel the order. If you choose to keep the order please be aware that it usually takes anywhere from 4-6 weeks to receive.
If a product's correct price is lower than our stated price, we charge the lower amount and send you the item.
If a product's price is higher than our stated price, we will cancel your order and notify you of this cancellation. You are more than welcome to purchase the item again at the correct price.
As shown on the site, an out-of-stock item can be ordered and is estimated to take 4-6 weeks to receive. Please note that there are a hand full of brands that we do not keep in-stock due to the large amount of inventory. These brands, Anna Weatherley, Lynn Chase, J.L. Coquet, Raynaud, and Varga will take extra time to ship out and the stock shown for these brands does not reflect our in-store stock but rather their availability.
We reserve the right to cancel any order we receive at our discretion. The full amount charged will be credited back to your account.
RETURNS & EXCHANGES
We hope you will love your selection. If for any reason you wish to send it back, we accept returns of unused items within 30 days of receipt of the package. The merchandise amount of your original purchase will be refunded to you, excluding any shipping charges. Import merchandise, special-order merchandise, sale and personalized items are not returnable—so take special care when giving instructions for special orders and personalization. A gift can be returned for exchange only. For returns on Anna Weatherley, Lynn Chase, J.L. Coquet, Jaune de Chrome, Raynaud, and Varga products the customer will be charged a 20% restocking fee.
Return the product to: 9821 Clayton Road, St. Louis, MO 63124 via UPS or Parcel Post (please keep your receipt should you need to track your package). Remember to insure it for full value. The customer remains responsible for both outgoing and incoming shipping charges. Shipping and handling charges are nonrefundable. Shipping and handling charges will be applied to all exchange orders.
Your credit card will be credited for the price of the merchandise and any taxes when we have received and processed your returned item. Please note that credit card companies vary on the time it takes for credit to appear on their customers' records. Please allow one to two billing cycles for the refund to appear on your statement.
For other information on returns, please call 1-800-257-9167.
DAMAGED GOODS POLICY
We trust your package has arrived safely. Please check all items for possible shipping damage. If any damage has been found, retain all original packing materials and cartons. Claims must be made within 10 work days to the carrier. UPS: 800-742-5877 Fed Ex: 800-463-3339.
Shipping and carrier have no legal obligation to honor your claim unless you follow these procedures. If items are to be returned to us please repack merchandise exactly as received.
We are willing to assist you in every possible manner in collecting claims for loss or damage, but this willingness on our part does not make us responsible for collections of claims.
ABOUT SALLIE HOME
Sallie Home, celebrating its 30th year in business, is a retail, lifestyle boutique specializing in bedding, bathing, and entertaining representing the highest quality linens, tableware and bathing products. We are possibly the most beautiful store in the world and a leader in the industry.
(top of page)