How do I return an item?
Returns and Exchanges
We hope you will love your selection. If for any reason you wish to send it back, we accept returns of unused items within 30 days of receipt of the package. Items must be in the original packaging, in sellable condition. ALL Returns are Subject to a 25% Restocking Fee. Please take care when ordering. Your restocking fee will be deducted from your total.
PLEASE NOTE - Import merchandise and select vendors are not returnable. BRANDS THAT ARE NOT RETURNABLE include Chilewich, ABYSS and HABIDECOR and LE JACQUARD FRANCAIS.
Certain bedding collections - including Matouk - are SPECIAL ORDER and MAY NOT BE NOT RETURNABLE. Please email us prior to returning your products.
Your credit card will be credited for the price of the merchandise and any taxes when we have received and processed your returned item. Please note that credit card companies vary on the time it takes for credit to appear on their customers’ records. Please allow one to two billing cycles for the refund to appear on your statement.
For other information on returns, please call 1-888-733-3915 and ask for Megan.
Damaged Goods Policy
We trust your package has arrived safely. Please check all items for possible shipping damage. If any damage has been found, retain all original packing materials and cartons. Take photographs of the damaged items. Contact us immediately, we must make a claim to the carrier within 10 work days of receipt.
Shipping and carrier have no legal obligation to honor your claim unless you follow these procedures. If items are to be returned to us please repack merchandise exactly as received.
We are willing to assist you in every possible manner in collecting claims for loss or damage, but this willingness on our part does not make us responsible for collections of claims.
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