How do I return an item?

Returns and Exchanges

We hope you will love your selection. If for any reason you wish to send it back, we accept returns of unused items within 30 days of receipt of the package. Items must be in the original packaging, in sellable condition. The merchandise amount of your original purchase will be refunded to you, excluding any shipping charges. ALL Returns are Subject to a 25% Restocking Fee. Please take care when ordering. Your restocking fee will be deducted from your total.

For prompt refunds, please email us before returning any items with the reason why you're returning the items, and please indicate which items you plan to return. If you do not email us beforehand, it may take longer for us to process your returns. Email us at

PLEASE NOTE - Import merchandise and select vendors are not returnable. BRANDS THAT ARE NOT RETURNABLE include Chilewich, ABYSS and HABIDECOR and LE JACQUARD FRANCAIS.

Special-order merchandise (made-to-order items), ANYTHING ON SALE and DISCONTINUED products, and personalized items are NOT RETURNABLE -
so take special care when ordering.

Certain bedding collections - including Matouk - are SPECIAL ORDER and MAY NOT BE NOT RETURNABLE. Please email us prior to returning your products.

Return the product to: 9821 Clayton Road, St. Louis, MO 63124 (please keep your receipt should you need to track your package). Remember to insure it for full value. We cannot accept liability for return goods lost or damaged in transit. The customer remains responsible for both outgoing and incoming shipping charges. Shipping and handling charges are nonrefundable. Shipping and handling charges will be applied to all exchange orders.

Your credit card will be credited for the price of the merchandise and any taxes when we have received and processed your returned item. Please note that credit card companies vary on the time it takes for credit to appear on their customers’ records. Please allow one to two billing cycles for the refund to appear on your statement.

For other information on returns, please call 1-888-733-3915 and ask for Megan.

Damaged Goods PolicyDamagedGoodsdPolicy

We trust your package has arrived safely. Please check all items for possible shipping damage. If any damage has been found, retain all original packing materials and cartons. Take photographs of the damaged items. Contact us immediately, we must make a claim to the carrier within 10 work days of receipt.

Shipping and carrier have no legal obligation to honor your claim unless you follow these procedures. If items are to be returned to us please repack merchandise exactly as received.

We are willing to assist you in every possible manner in collecting claims for loss or damage, but this willingness on our part does not make us responsible for collections of claims.